Debenhams

Debenhams Alternatives & Competitors

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Debenhams

Debenhams Alternatives & Competitors

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The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users’ ratings.

3.0
/ 5
3.0
Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
0
Users' Rating

Debenhams, a historic figure in the retail sector, has been a household name for over two centuries. Founded in the late 18th century, it grew to become one of the UK's largest department stores, offering a wide range of products from clothing to household items. However, with the rise of online shopping and changes in consumer habits, Debenhams.com found itself vying for a spot in an increasingly competitive digital marketplace.

A Look at Debenhams and Its Competitors in the Retail Space

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ASOS
ReturnPolicy Score

4.0 / 5

ASOS

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
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0
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7
Harrods
ReturnPolicy Score

5.0 / 5

Harrods

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
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0
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8
Selfridges
ReturnPolicy Score

5.0 / 5

Selfridges

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
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As the retail landscape has evolved, so too has Debenhams, which has worked to adapt its strategy, focusing on an online presence to connect with a new generation of shoppers. Despite facing tough challenges, including financial woes and the impacts of the COVID-19 pandemic leading to the closure of its physical stores, Debenhams.com continues to operate as an online entity, competing with a variety of other retailers in the digital domain.

In this article, we'll take a dive into the world of online retail and see how Debenhams.com stacks up against 20 of its competitors. We'll explore what these competitors offer and how they're vying for the attention of consumers in a crowded online market.

Debenhams Competitors Breakdown

Marks and Spencer

Marks & Spencer is a well-established British retailer known for its quality clothing, home products, and luxury food items. Similar to Debenhams, it boasts a rich heritage and has a loyal customer base. Marksandspencer.com competes with Debenhams.com in terms of product variety and a focus on quality goods. However, its strong food offering sets it apart, attracting a different segment of the market.

John Lewis & Partners

John Lewis is a high-end department store chain in the UK that is often compared to Debenhams for its range of products, including electronics, homeware, and fashion. Johnlewis.com is known for its customer service and its 'Never Knowingly Undersold' price promise, which have helped it maintain a competitive edge. The retailer also places a strong emphasis on ethical and sustainable practices.

House of Fraser

House of Fraser is another British department store that rivals Debenhams in the luxury goods market. Houseoffraser.co.uk offers a similar assortment of brand-name fashion, beauty, and home products. The competition between the two has historically been close, with both trying to position themselves as the go-to destination for upmarket shopping.

Next

Next.co.uk is a competitor with a strong online presence and a focus on fashion and home products. It has a significant market share in the UK and competes with Debenhams.com by offering a combination of own-brand and designer labels. Next's efficient online service and next-day delivery options have made it a popular choice among consumers.

Zara

Zara, a leader in fast fashion, presents a different kind of competition to Debenhams.com. Zara.com's business model is based on rapid turnover of fashion-forward clothing, attracting a younger demographic. While Debenhams.com offers a broader range of products, Zara's specialization in trendy apparel and international appeal poses a significant challenge.

ASOS

6 ASOS
ReturnPolicy Score

4.0 / 5

ASOS

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read ASOS’s return policy

ASOS is a global online fashion and beauty retailer and is a major competitor to Debenhams.com, particularly in the younger market segment. Asos.com is known for its vast product range, trend-focused items, and a strong social media presence, which have all contributed to its success among millennials and Gen Z shoppers.

Harrods

ReturnPolicy Score

5.0 / 5

Harrods

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Harrods’s return policy

Harrods is synonymous with luxury and exclusivity, offering high-end products to a global clientele. Harrods.com competes with Debenhams.com by providing a curated selection of luxury designer brands, gourmet food, and exceptional customer service. The online platform extends the opulent Harrods experience to shoppers worldwide.

Selfridges

ReturnPolicy Score

5.0 / 5

Selfridges

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Selfridges’s return policy

Selfridges is another luxury department store that rivals Debenhams in the premium market segment. Selfridges.com offers a wide range of designer brands, exclusive products, and a unique shopping experience. Its focus on high fashion and luxury goods sets it apart from Debenhams.com's more diverse product mix.

Very

Very.co.uk is an online retailer that provides fashion, home, and electrical products. It competes with Debenhams.com by offering a wide range of brands and products at various price points, appealing to a broad customer base. Very's flexible payment options, such as buy now pay later, make it an attractive alternative for budget-conscious shoppers.

TK Maxx

TK Maxx operates on an off-price model, providing high-quality products at significantly reduced prices. Tkmaxx.com is a competitor to Debenhams.com in terms of offering discounted designer brands and homeware. While the shopping experience differs, with TK Maxx focusing on the 'treasure hunt' aspect, both retailers aim to provide value to their customers.

Macy's

11 Macy's
ReturnPolicy Score

3.8 / 5

Macy's

3.8 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
1.5
Read Macy's’s return policy

Macy's is an American department store with a vast online presence. Macys.com competes internationally with Debenhams.com by offering a comprehensive range of products, including clothing, accessories, home goods, and more. Macy's is known for its large-scale promotional events and parades, which have helped build its brand identity.

Poshmark

ReturnPolicy Score

3.0 / 5

Poshmark

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Poshmark’s return policy

Poshmark is an online marketplace for buying and selling new or used clothing, accessories, and home goods. Poshmark.com competes with Debenhams.com by providing a platform for individuals to find unique items or to recirculate their fashion pieces, which appeals to the environmentally conscious and budget-savvy consumers.

Nordstrom

ReturnPolicy Score

5.0 / 5

Nordstrom

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Nordstrom’s return policy

Nordstrom is another American retailer that offers a range of high-quality apparel, shoes, and accessories. Nordstrom.com competes with Debenhams.com by offering a blend of luxury and mainstream brands, as well as excellent customer service and a strong commitment to the customer experience both in-store and online.

Bloomingdale's

ReturnPolicy Score

4.0 / 5

Bloomingdale's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bloomingdale's’s return policy

Bloomingdale's, like Nordstrom and Macy's, is a luxury department store from the United States. Bloomingdales.com competes with Debenhams.com by providing designer clothing, luxury goods, and a distinctive shopping experience known for its upscale aesthetic and curated collections.

Dillard's

ReturnPolicy Score

4.0 / 5

Dillard's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Dillard's’s return policy

Dillard's is an American department store chain that offers a wide variety of items, including clothing, footwear, and home decor. Dillards.com competes with Debenhams.com by offering a mix of own-brand and designer products, along with a southern charm that has endeared it to its customer base.

Lyst

16 Lyst
ReturnPolicy Score

4.0 / 5

Lyst

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Lyst’s return policy

Lyst is a fashion search platform that aggregates products from different retailers and designers. Lyst.com is a competitor because it provides a one-stop-shop for fashion, allowing users to find and compare products from various brands and stores, including Debenhams.com.

Kohl's

17 Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy

Kohl's is an American department store retail chain that offers a wide selection of clothing, home goods, and more. Kohls.com competes with Debenhams.com by targeting middle-income shoppers with its value-oriented pricing and extensive brand partnerships.

Boohoo

18 Boohoo
ReturnPolicy Score

3.0 / 5

Boohoo

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Boohoo’s return policy

Boohoo is a UK-based online fashion retailer known for its trend-led, affordable clothing aimed at a younger demographic. Boohoo.com's rapid fashion cycle and competitive pricing make it a strong competitor to Debenhams.com, especially in the fast fashion sector.

Nordstrom Rack

ReturnPolicy Score

4.0 / 5

Nordstrom Rack

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Nordstrom Rack’s return policy

Nordstrom Rack is the off-price retail division of Nordstrom Inc., offering discounted designer apparel and accessories. Nordstromrack.com directly competes with Debenhams.com's own outlet offerings, providing consumers with high-end products at reduced prices.

JCPenney

ReturnPolicy Score

3.1 / 5

JCPenney

3.1 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
2.0
Read JCPenney’s return policy

JCPenney is a traditional American department store with a wide selection of merchandise, including apparel, home goods, and more. Jcpenney.com competes with Debenhams.com by targeting a similar market segment with its diverse brand offerings and promotional pricing strategies.

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